They tell you where to be more efficient, or if customers are directionally upset. They don’t identify gaps in CX or how to improve it.
If you want to improve customers’ experiences...you need to dive beneath the surface to improve agents, support team processes, and cross-functional operations.
Learn how to uncover these insights and build a strategy to deliver the best customer experiences.
October 28th, 2020 | 12:00–1:30PM EST