The Future of Quality

Transform Your Customers' Experiences 

October 28th, 2020 | 12:00pm EST

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I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

– Maya Angelou

Traditional productivity metrics and CSAT are the tip of the iceberg.

They tell you where to be more efficient, or if customers are directionally upset. They don’t identify gaps in CX or how to improve it. 

Dive deep for insights, transform conversations, transform CX.

If you want to improve customers’ experiences...you need to dive beneath the surface to improve agents, support team processes, and cross-functional operations.

Kate Hastings
Zendesk
QA Manager
Lauren Kwan
Lyft
Quality and Content Specialist
Ro Nattiv
MeUndies
Director of CX
Emily McKee
Stitch Fix
CX Global Quality Supervisor
Anna Dang
Mailchimp
Quality Control Manager
Rebecca Abrams
Peloton
Sr Manager, Learning and Knowledge Management
Caitlin Logan
FabFitFun
Senior Director of CX
Susannah Lescher
Etsy
Quality Program Manager

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Join us at
The Future of Quality

Learn how to uncover these insights and build a strategy to deliver the best customer experiences.

October 28th, 2020 | 12:00–2:00PM

Digital customer service conference

Register Now