The Future of Quality

Transform Your Customers' Experiences 

October 28th, 2020 | 12:00pm EST


I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

– Maya Angelou

Traditional productivity metrics and CSAT are the tip of the iceberg.

They tell you where to be more efficient, or if customers are directionally upset. They don’t identify gaps in CX or how to improve it. 

Dive deep for insights, transform conversations, transform CX.

If you want to improve customers’ need to dive beneath the surface to improve agents, support team processes, and cross-functional operations.

Sydney McDowell
CX Enablement Lead
Daniel Jensen
CX Quality and Training Team Leader
Moon Gordy
Quality Assurance Specialist
Gary Villalobos
Manager, Training and Mentorship Specialist
MaShari Walker
Customer Experience Strategy & Operations
Justin Junious
Customer Experience Lead

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Join us at
The Future of Quality

Learn how to uncover these insights and build a strategy to deliver the best customer experiences.

October 28th, 2020 | 12:00–1:30PM EST

Digital customer service conference

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